Versand

Perfect! Here’s the adjusted version of all your policies with the new brand name BeArabelle and updated support email info@be-arabelle.com.

Return and Refund Policy – BeArabelle

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at info@be-arabelle.com. Kindly note that returns must be sent to our central warehouse in Asia (address pending confirmation), and the return shipping costs will be the responsibility of the sender.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@be-arabelle.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons. These include:

• Perishable goods (such as food, flowers, or plants)

• Custom products (special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

• Intimate items (e.g., underwear, dildos), unless unopened and in original packaging

We also do not accept returns on sale items or gift cards.

Questions? Contact us at info@be-arabelle.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation Policy

Orders can be canceled within 24 hours of placement. To cancel, email info@be-arabelle.com within the 24-hour window.

If the order has already been packed and is ready for shipment, the customer is responsible for return shipping costs.

Refunds

Once we’ve received and inspected your return, we will notify you of the refund approval. If approved, refunds will be processed within 10 business days to your original payment method.

If more than 15 business days have passed since approval, please contact us at info@be-arabelle.com.

Disclaimer:

• Money-back guarantee applies only if the product was damaged in transit or delivered incomplete.

• For hygiene reasons, opened intimate items and cosmetics cannot be returned.

• Results may vary. We do not guarantee results exactly as advertised.

• Always use/consume our products as intended and described on the packaging.

Shipping Policy – BeArabelle

Thank you for choosing BeArabelle! We’re thrilled to be a part of your wellness journey and committed to delivering your health and beauty products promptly.

Order Processing

Orders are processed within 1-3 business days once placed.

Shipping Methods

We offer free standard shipping worldwide. Delivery estimates depend on your location:

• Standard Shipping: Typically takes 7-15 business days for most international destinations.

Once dispatched, BeArabelle is not responsible for delays caused by carriers.

Tracking Your Order

After your order is shipped, you will receive a tracking number via email.

International Shipping & Customs

International shipments may incur customs fees, taxes, or import duties upon arrival, which are the customer’s responsibility. This does not affect our free shipping policy.

Disclaimer – Possible Delays

External factors may cause delays, such as:

1. Shipping carrier delays (weather, strikes, logistics)

2. Supply chain disruptions or high demand

3. Customs processing times for international orders

Delivery times are estimates; external conditions may impact actual delivery timeframes.

Questions? Contact info@be-arabelle.com.